The last year can only be described as a bruising year for everyone, although ours was by far not as bad as some, particularly for those of you who lost loved ones. From our viewpoint it was a shock to see COVID rampage so quickly into our particular sector of the industry. ‘Pandemic’ was not a word that featured in our SWOT analysis, and understandably Clients had no choice but to start to cancel and delay their programs for 2020. COVID hit our business hard early on in the